Posts: 21,285
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Joined: Sep 2021
What keyboard model(s) do you have ?: KORG PA5X 76 - KORG OASYS 76 SONDIUS-XG VERSION - KETRON AUDYA 76 - YAMAHA PSR-9000 PRO - KORG KRONOS 1 73
Location: Norway
Bio: Retired Self-employed | CNC Operator | Machine mechanic | Formwork carpenter | Machine carpenter | Student Counselor for the National Immigrant Organization | Advisor for the National Immigrants' Organization | Leader of supervisors | Newspaper CEO editor | Caretaker | Alpha & Betatester for NFS World & Auto Club Revolution
Gender: Male
Country: 
03-19-2026, 03:16 PM
GEAR4MUSIC - BEWARE
It seems that there is fierce competition among stores to make everything as bad as possible.
According to Gear4music's info, it should be easy to return a product.
It was indeed quick and easy to arrange a return; this happened almost immediately.
So everything should be fine..?
NO - DHL Express was supposed to pick up the item yesterday, but they never came.
They didn't send any message either.
A whole day is wasted waiting from 08:00 to 18:00.
I immediately contacted Gear4music and informed them of the situation, but they have not responded.
I sent a complaint email today - will they respond to this within a reasonable time..?
My customer relationship with Gear4music can be considered terminated anyway.
Shared knowledge provides increased knowledge
If we all share everything we have, we all have everything
Every theory is only a hypothesis until it is practically proven
KEYBOARDS, SYNTHS & MODULES I HAVE HAD AND HAVE
Casio CTK 811-ex ||| Roland EXR-7 76 ||| Yamaha DGX-620 ||| Yamaha PSR-550 ||| Yamaha PSR-S700 ||| Korg Pa800 ||| Korg Pa3X 61 ||| Deebach XMS-Pro ||| Ketron Ajamsonic ||| Casio WK-7500 ||| Yamaha Tyros5 61 ||| vArranger ||| Ketron Audya5 61 ||| Yamaha PSR S950 ||| Solton X8 Chromatic ||| Yamaha Tyros4 10th Anniversary ||| Korg Pa4X 61 ||| Roland BK-7m ||| Technics KN-6000 ||| Technics KN-7000 ||| Roli Seaboard RISE 49 ||| Deebach MAX Plus ||| Yamaha Genos ||| Korg Pa700 ||| Korg Kronos2 73 ||| Tyros4 61 ||| Deebach BlackBox ||| Korg Pa2X Pro ||| Yamaha A3000 ||| Ghenos Plus ||| Medeli AKX10 ||| Korg Nautilus 73 ||| Yamaha DGX-670 ||| Korg Krome EX-88 ||| Korg OASYS 76 Sondius-XG version ||| Korg Pa5X 76 (Pythagoras Tuned) ||| Yamaha Tyros1 ||| Ketron Audya 76 (Own developed OS) ||| Yamaha PSR-3000 ||| Yamaha 9000 Pro ||| Yamaha MODX M8 ||| Korg Grandstage X ||| Roland Juno-D7 ||| Korg Kronos 1 73 (Pythagoras Tuned)
MY PA EQUIPMENT NON-ACTIVE AND ACTIVE
Aune S6 32 bit/384 kb DAC ||| Topping USB Isolator ||| MOTU 32 bit Audio Interface ||| TEYUN Q26 32 bit/384 kb Audio Interface ||| FM Acoustics FM 300A Power amp ||| FM Acoustics FM 255 Resolution Series Pre amp ||| STAX SR-L300 (Lambda) electrostatic headphones with STAX SRM-252S Amplifier ||| beyerdynamic T70 headphones (without pads) ||| Baffle horns equipped with Seas Exotic 8" fullrange units ||| JBL horns with Compression Planar membranes ||| Fountek NeoPro 5i (Special Edition) ribbon tweeters with Compression Planar membranes ||| Audiotek W460S Bullet tweeters ||| Hexagonal subwoofer with 12 pieces Push&Pull coupled Seas Prestige 8" units, 1 item 10" slave unit and built-in XTZ power amplifiers & Cambridge Azur 640A as pre amplifier ||| Yamaha HS-5 active monitors connected to MBL 6010 Pre Amp to all keyboards
Posts: 21,285
Threads: 16,752
Likes Received: 80,373 in 19,879 posts
Likes Given: 10,745
Joined: Sep 2021
What keyboard model(s) do you have ?: KORG PA5X 76 - KORG OASYS 76 SONDIUS-XG VERSION - KETRON AUDYA 76 - YAMAHA PSR-9000 PRO - KORG KRONOS 1 73
Location: Norway
Bio: Retired Self-employed | CNC Operator | Machine mechanic | Formwork carpenter | Machine carpenter | Student Counselor for the National Immigrant Organization | Advisor for the National Immigrants' Organization | Leader of supervisors | Newspaper CEO editor | Caretaker | Alpha & Betatester for NFS World & Auto Club Revolution
Gender: Male
Country:
03-19-2026, 05:17 PM
(This post was last modified: 03-19-2026, 05:19 PM by Chello.)
Gear4music has also started to charge a greedy shipping fee, which is often over 1000 kroner in Norway.
In addition, the price for returns is also very high; about 3 times as high as the normal shipping cost.
Gear4music clearly believes that the customer should pay for their idiotic system, which delivers all products from Sweden to Norway, which causes unnecessary costs for the store (the customer..!).
And if you choose to return the product, it must be sent to the UK, which is even more idiotic (and costly for the customer)..!
Shared knowledge provides increased knowledge
If we all share everything we have, we all have everything
Every theory is only a hypothesis until it is practically proven
KEYBOARDS, SYNTHS & MODULES I HAVE HAD AND HAVE
Casio CTK 811-ex ||| Roland EXR-7 76 ||| Yamaha DGX-620 ||| Yamaha PSR-550 ||| Yamaha PSR-S700 ||| Korg Pa800 ||| Korg Pa3X 61 ||| Deebach XMS-Pro ||| Ketron Ajamsonic ||| Casio WK-7500 ||| Yamaha Tyros5 61 ||| vArranger ||| Ketron Audya5 61 ||| Yamaha PSR S950 ||| Solton X8 Chromatic ||| Yamaha Tyros4 10th Anniversary ||| Korg Pa4X 61 ||| Roland BK-7m ||| Technics KN-6000 ||| Technics KN-7000 ||| Roli Seaboard RISE 49 ||| Deebach MAX Plus ||| Yamaha Genos ||| Korg Pa700 ||| Korg Kronos2 73 ||| Tyros4 61 ||| Deebach BlackBox ||| Korg Pa2X Pro ||| Yamaha A3000 ||| Ghenos Plus ||| Medeli AKX10 ||| Korg Nautilus 73 ||| Yamaha DGX-670 ||| Korg Krome EX-88 ||| Korg OASYS 76 Sondius-XG version ||| Korg Pa5X 76 (Pythagoras Tuned) ||| Yamaha Tyros1 ||| Ketron Audya 76 (Own developed OS) ||| Yamaha PSR-3000 ||| Yamaha 9000 Pro ||| Yamaha MODX M8 ||| Korg Grandstage X ||| Roland Juno-D7 ||| Korg Kronos 1 73 (Pythagoras Tuned)
MY PA EQUIPMENT NON-ACTIVE AND ACTIVE
Aune S6 32 bit/384 kb DAC ||| Topping USB Isolator ||| MOTU 32 bit Audio Interface ||| TEYUN Q26 32 bit/384 kb Audio Interface ||| FM Acoustics FM 300A Power amp ||| FM Acoustics FM 255 Resolution Series Pre amp ||| STAX SR-L300 (Lambda) electrostatic headphones with STAX SRM-252S Amplifier ||| beyerdynamic T70 headphones (without pads) ||| Baffle horns equipped with Seas Exotic 8" fullrange units ||| JBL horns with Compression Planar membranes ||| Fountek NeoPro 5i (Special Edition) ribbon tweeters with Compression Planar membranes ||| Audiotek W460S Bullet tweeters ||| Hexagonal subwoofer with 12 pieces Push&Pull coupled Seas Prestige 8" units, 1 item 10" slave unit and built-in XTZ power amplifiers & Cambridge Azur 640A as pre amplifier ||| Yamaha HS-5 active monitors connected to MBL 6010 Pre Amp to all keyboards
Posts: 21,285
Threads: 16,752
Likes Received: 80,373 in 19,879 posts
Likes Given: 10,745
Joined: Sep 2021
What keyboard model(s) do you have ?: KORG PA5X 76 - KORG OASYS 76 SONDIUS-XG VERSION - KETRON AUDYA 76 - YAMAHA PSR-9000 PRO - KORG KRONOS 1 73
Location: Norway
Bio: Retired Self-employed | CNC Operator | Machine mechanic | Formwork carpenter | Machine carpenter | Student Counselor for the National Immigrant Organization | Advisor for the National Immigrants' Organization | Leader of supervisors | Newspaper CEO editor | Caretaker | Alpha & Betatester for NFS World & Auto Club Revolution
Gender: Male
Country:
I finally got a response back.
I first ordered a new return, where I also clearly expressed my dissatisfaction with the treatment I received - people have to be scolded for you to be taken seriously..!
A little later I received an email from DHL, where they wanted to clarify all information about the return, and that this would take place on 23/03 between 08:00 and 10:00.
Shortly afterwards I received an email from Gear4music where they deeply apologized (standard response..?).
This will be the last time I shop with them anyway.
Shared knowledge provides increased knowledge
If we all share everything we have, we all have everything
Every theory is only a hypothesis until it is practically proven
KEYBOARDS, SYNTHS & MODULES I HAVE HAD AND HAVE
Casio CTK 811-ex ||| Roland EXR-7 76 ||| Yamaha DGX-620 ||| Yamaha PSR-550 ||| Yamaha PSR-S700 ||| Korg Pa800 ||| Korg Pa3X 61 ||| Deebach XMS-Pro ||| Ketron Ajamsonic ||| Casio WK-7500 ||| Yamaha Tyros5 61 ||| vArranger ||| Ketron Audya5 61 ||| Yamaha PSR S950 ||| Solton X8 Chromatic ||| Yamaha Tyros4 10th Anniversary ||| Korg Pa4X 61 ||| Roland BK-7m ||| Technics KN-6000 ||| Technics KN-7000 ||| Roli Seaboard RISE 49 ||| Deebach MAX Plus ||| Yamaha Genos ||| Korg Pa700 ||| Korg Kronos2 73 ||| Tyros4 61 ||| Deebach BlackBox ||| Korg Pa2X Pro ||| Yamaha A3000 ||| Ghenos Plus ||| Medeli AKX10 ||| Korg Nautilus 73 ||| Yamaha DGX-670 ||| Korg Krome EX-88 ||| Korg OASYS 76 Sondius-XG version ||| Korg Pa5X 76 (Pythagoras Tuned) ||| Yamaha Tyros1 ||| Ketron Audya 76 (Own developed OS) ||| Yamaha PSR-3000 ||| Yamaha 9000 Pro ||| Yamaha MODX M8 ||| Korg Grandstage X ||| Roland Juno-D7 ||| Korg Kronos 1 73 (Pythagoras Tuned)
MY PA EQUIPMENT NON-ACTIVE AND ACTIVE
Aune S6 32 bit/384 kb DAC ||| Topping USB Isolator ||| MOTU 32 bit Audio Interface ||| TEYUN Q26 32 bit/384 kb Audio Interface ||| FM Acoustics FM 300A Power amp ||| FM Acoustics FM 255 Resolution Series Pre amp ||| STAX SR-L300 (Lambda) electrostatic headphones with STAX SRM-252S Amplifier ||| beyerdynamic T70 headphones (without pads) ||| Baffle horns equipped with Seas Exotic 8" fullrange units ||| JBL horns with Compression Planar membranes ||| Fountek NeoPro 5i (Special Edition) ribbon tweeters with Compression Planar membranes ||| Audiotek W460S Bullet tweeters ||| Hexagonal subwoofer with 12 pieces Push&Pull coupled Seas Prestige 8" units, 1 item 10" slave unit and built-in XTZ power amplifiers & Cambridge Azur 640A as pre amplifier ||| Yamaha HS-5 active monitors connected to MBL 6010 Pre Amp to all keyboards
Posts: 21,285
Threads: 16,752
Likes Received: 80,373 in 19,879 posts
Likes Given: 10,745
Joined: Sep 2021
What keyboard model(s) do you have ?: KORG PA5X 76 - KORG OASYS 76 SONDIUS-XG VERSION - KETRON AUDYA 76 - YAMAHA PSR-9000 PRO - KORG KRONOS 1 73
Location: Norway
Bio: Retired Self-employed | CNC Operator | Machine mechanic | Formwork carpenter | Machine carpenter | Student Counselor for the National Immigrant Organization | Advisor for the National Immigrants' Organization | Leader of supervisors | Newspaper CEO editor | Caretaker | Alpha & Betatester for NFS World & Auto Club Revolution
Gender: Male
Country:
Today I received another email from Gear4music apologizing for the situation that had arisen.
They presented alternative solutions, and obviously haven't registered that everything has already been sorted out.
So at Gear4music, no one knows what the other is doing - it's no wonder that situations like mine arise when their internal systems and procedures are so flawed.
Shared knowledge provides increased knowledge
If we all share everything we have, we all have everything
Every theory is only a hypothesis until it is practically proven
KEYBOARDS, SYNTHS & MODULES I HAVE HAD AND HAVE
Casio CTK 811-ex ||| Roland EXR-7 76 ||| Yamaha DGX-620 ||| Yamaha PSR-550 ||| Yamaha PSR-S700 ||| Korg Pa800 ||| Korg Pa3X 61 ||| Deebach XMS-Pro ||| Ketron Ajamsonic ||| Casio WK-7500 ||| Yamaha Tyros5 61 ||| vArranger ||| Ketron Audya5 61 ||| Yamaha PSR S950 ||| Solton X8 Chromatic ||| Yamaha Tyros4 10th Anniversary ||| Korg Pa4X 61 ||| Roland BK-7m ||| Technics KN-6000 ||| Technics KN-7000 ||| Roli Seaboard RISE 49 ||| Deebach MAX Plus ||| Yamaha Genos ||| Korg Pa700 ||| Korg Kronos2 73 ||| Tyros4 61 ||| Deebach BlackBox ||| Korg Pa2X Pro ||| Yamaha A3000 ||| Ghenos Plus ||| Medeli AKX10 ||| Korg Nautilus 73 ||| Yamaha DGX-670 ||| Korg Krome EX-88 ||| Korg OASYS 76 Sondius-XG version ||| Korg Pa5X 76 (Pythagoras Tuned) ||| Yamaha Tyros1 ||| Ketron Audya 76 (Own developed OS) ||| Yamaha PSR-3000 ||| Yamaha 9000 Pro ||| Yamaha MODX M8 ||| Korg Grandstage X ||| Roland Juno-D7 ||| Korg Kronos 1 73 (Pythagoras Tuned)
MY PA EQUIPMENT NON-ACTIVE AND ACTIVE
Aune S6 32 bit/384 kb DAC ||| Topping USB Isolator ||| MOTU 32 bit Audio Interface ||| TEYUN Q26 32 bit/384 kb Audio Interface ||| FM Acoustics FM 300A Power amp ||| FM Acoustics FM 255 Resolution Series Pre amp ||| STAX SR-L300 (Lambda) electrostatic headphones with STAX SRM-252S Amplifier ||| beyerdynamic T70 headphones (without pads) ||| Baffle horns equipped with Seas Exotic 8" fullrange units ||| JBL horns with Compression Planar membranes ||| Fountek NeoPro 5i (Special Edition) ribbon tweeters with Compression Planar membranes ||| Audiotek W460S Bullet tweeters ||| Hexagonal subwoofer with 12 pieces Push&Pull coupled Seas Prestige 8" units, 1 item 10" slave unit and built-in XTZ power amplifiers & Cambridge Azur 640A as pre amplifier ||| Yamaha HS-5 active monitors connected to MBL 6010 Pre Amp to all keyboards
Posts: 21,285
Threads: 16,752
Likes Received: 80,373 in 19,879 posts
Likes Given: 10,745
Joined: Sep 2021
What keyboard model(s) do you have ?: KORG PA5X 76 - KORG OASYS 76 SONDIUS-XG VERSION - KETRON AUDYA 76 - YAMAHA PSR-9000 PRO - KORG KRONOS 1 73
Location: Norway
Bio: Retired Self-employed | CNC Operator | Machine mechanic | Formwork carpenter | Machine carpenter | Student Counselor for the National Immigrant Organization | Advisor for the National Immigrants' Organization | Leader of supervisors | Newspaper CEO editor | Caretaker | Alpha & Betatester for NFS World & Auto Club Revolution
Gender: Male
Country:
PURCHASE AMOUNT REFUNDED
Today the money was physically returned to my bank account.
So if nothing else, Gear4music are pretty efficient when it comes to refunds.
Shared knowledge provides increased knowledge
If we all share everything we have, we all have everything
Every theory is only a hypothesis until it is practically proven
KEYBOARDS, SYNTHS & MODULES I HAVE HAD AND HAVE
Casio CTK 811-ex ||| Roland EXR-7 76 ||| Yamaha DGX-620 ||| Yamaha PSR-550 ||| Yamaha PSR-S700 ||| Korg Pa800 ||| Korg Pa3X 61 ||| Deebach XMS-Pro ||| Ketron Ajamsonic ||| Casio WK-7500 ||| Yamaha Tyros5 61 ||| vArranger ||| Ketron Audya5 61 ||| Yamaha PSR S950 ||| Solton X8 Chromatic ||| Yamaha Tyros4 10th Anniversary ||| Korg Pa4X 61 ||| Roland BK-7m ||| Technics KN-6000 ||| Technics KN-7000 ||| Roli Seaboard RISE 49 ||| Deebach MAX Plus ||| Yamaha Genos ||| Korg Pa700 ||| Korg Kronos2 73 ||| Tyros4 61 ||| Deebach BlackBox ||| Korg Pa2X Pro ||| Yamaha A3000 ||| Ghenos Plus ||| Medeli AKX10 ||| Korg Nautilus 73 ||| Yamaha DGX-670 ||| Korg Krome EX-88 ||| Korg OASYS 76 Sondius-XG version ||| Korg Pa5X 76 (Pythagoras Tuned) ||| Yamaha Tyros1 ||| Ketron Audya 76 (Own developed OS) ||| Yamaha PSR-3000 ||| Yamaha 9000 Pro ||| Yamaha MODX M8 ||| Korg Grandstage X ||| Roland Juno-D7 ||| Korg Kronos 1 73 (Pythagoras Tuned)
MY PA EQUIPMENT NON-ACTIVE AND ACTIVE
Aune S6 32 bit/384 kb DAC ||| Topping USB Isolator ||| MOTU 32 bit Audio Interface ||| TEYUN Q26 32 bit/384 kb Audio Interface ||| FM Acoustics FM 300A Power amp ||| FM Acoustics FM 255 Resolution Series Pre amp ||| STAX SR-L300 (Lambda) electrostatic headphones with STAX SRM-252S Amplifier ||| beyerdynamic T70 headphones (without pads) ||| Baffle horns equipped with Seas Exotic 8" fullrange units ||| JBL horns with Compression Planar membranes ||| Fountek NeoPro 5i (Special Edition) ribbon tweeters with Compression Planar membranes ||| Audiotek W460S Bullet tweeters ||| Hexagonal subwoofer with 12 pieces Push&Pull coupled Seas Prestige 8" units, 1 item 10" slave unit and built-in XTZ power amplifiers & Cambridge Azur 640A as pre amplifier ||| Yamaha HS-5 active monitors connected to MBL 6010 Pre Amp to all keyboards
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