JUNO-D7 RETURNED - FINALLY

[♔Chello]

JUNO-D7 RETURNED - FINALLY

I like to get things done quickly and efficiently.
Gear4music has a different pace, and obviously has some internal issues.
Arranging a return was theoretically easy and quick, but follow-up failed.

DHL Express was supposed to pick up the synth on 18/03 - I waited all day from 08:00 to 18:00, but they never showed up.
No notification of this was given to me.

I arranged a new return, which was supposed to take place today between 08:00 and 10:00.
DHL arrived at 10:00, and the courier scolded me because the package was not prepared..!

However, the written instructions I was given from DHL clearly state that the package should NOT be sealed, because the courier must check the contents, and if the package is sealed, the courier can refuse to accept it.
I made the courier aware of this, and he said he had not been told that the package should NOT be sealed.
This had apparently happened several times before, so he had duct tape in the car.


So I finally got rid of this Roland synth, which is probably manufactured by Medeli.
But what the heck is happening to big companies these days, since they make such basic mistakes - no one can do their job properly anymore..?