JUNO-D7 RETURNED - FINALLY

[♔Chello]

JUNO-D7 RETURNED - FINALLY

I like to get things done quickly and efficiently.
Gear4music has a different pace, and obviously has some internal issues.
Arranging a return was theoretically easy and quick, but follow-up failed.

DHL Express was supposed to pick up the synth on 18/03 - I waited all day from 08:00 to 18:00, but they never showed up.
No notification of this was given to me.

I arranged a new return, which was supposed to take place today between 08:00 and 10:00.
DHL arrived at 10:00, and the courier scolded me because the package was not prepared..!

However, the written instructions I was given from DHL clearly state that the package should NOT be sealed, because the courier must check the contents, and if the package is sealed, the courier can refuse to accept it.
I made the courier aware of this, and he said he had not been told that the package should NOT be sealed.
This had apparently happened several times before, so he had duct tape in the car.


So I finally got rid of this Roland synth, which is probably manufactured by Medeli.
But what the heck is happening to big companies these days, since they make such basic mistakes - no one can do their job properly anymore..?

[⚅Graham UK]

Chello. I think I may have stated this before. 
A lot of one's hours are wasted following up on jobs that other people have failed to do.

Success in business and in general life is...
You already know this because your excellent dedication running the forum.
Dot all the i's & Cross all the T's, and the jobs a good one.

[♔Chello]

Chello. I think I may have stated this before. 
A lot of one's hours are wasted following up on jobs that other people have failed to do.

Success in business and in general life is...
You already know this because your excellent dedication running the forum.
Dot all the i's & Cross all the T's, and the jobs a good one.

⚅Graham


Thank you for your praise.
It is clear that Gear4music and DHL have poor routines from the top down.

I have been a supervisor, and was aware of my responsibility - if someone did not do their job well enough, this was my responsibility.

Gear4music thanked me for my criticism, and promised that they would review their routines and correct the shortcomings I revealed.

If they do this, they will save their reputation.

DHL is probably more problematic, as this is due to lack of job descriptions that have been going on for a long time here in Norway.

[♔Chello]

ONE WEEK - NO ANSWER

Gear4music is not impressive with their customer service.

It has now been over a week since Juno was picked up by DHL, which ships express - Juno should have arrived in the UK within a day or two.

I have sent a request for follow-up information to Gear4music, but they have not responded.

Never again Gear4music.

[♔Chello]

FINALLY A REPLY FROM GEAR4MUSIC

Today I finally got a response from Gear4music:
The Juno was received at their warehouse on 27.03.2026.
Due to high demand, there may be delays.

Does this mean that there are many dissatisfied customers who return items they are not happy with..?